Lily Camera Drone – Email Explaining They’re Closing Shop & Giving Refunds
Update 1/12/2017
Lily Camera Sends Email To All Buyers – Closing Up Shop Refunds in 60 Days
Last night an email was released to supporters of the Lily Drone:
Antoine and Henry here from the Lily team. When Lily set out on the journey to create a flying camera over three years ago, we were determined to develop and deliver a product that would exceed your expectations.
In the past year, the Lily family has had many ups and downs. We have been delighted by the steady advancements in the quality of our product and have received great feedback from our Beta program. At the same time, we have been racing against a clock of ever-diminishing funds. Over the past few months, we have tried to secure financing in order to unlock our manufacturing line and ship our first units – but have been unable to do this. As a result, we are deeply saddened to say that we are planning to wind down the company and offer refunds to customers (details below).
Antoine Balaresque with flying Lily DroneWe want to thank you for sticking with us and believing in us during this time. Our community was the drive that kept us going even as circumstances became more and more difficult. Your encouraging words through our forums and in your emails gave us hope and the energy we needed to keep fighting.
Before we sign off, we want to thank all the people who have worked at Lily, who have partnered with us, and who have invested in us. Thank you for giving your all, nights, weekends and holidays, in the effort to deliver a great product.
After so much hard work, we are sad to see this adventure come to an end. We are very sorry and disappointed that we will not be able to deliver your flying camera, and are incredibly grateful for your support as a pre-order customer. Thank you for believing in our vision and giving us the opportunity to get this far. We hope our contribution will help pave the way for the exciting future of our industry.
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Lily Drone Refund Email
Refund Details:
Lily will be offering a refund to customers over the next 60 days. We will be initiating refunds to the payment card used for the original transaction (no action is required on your part; please allow 14 days for the refund to appear on your statement).
If the card you used is expired, please fill out this form so we can work with you on providing a refund by other means (e.g., PayPal or check).
Begin Original Article
We originally wrote this article in October of 2015, but since then quite a lot has happened so we’ve been updating it regularly to keep up with whats going on with the Lily Drone.
Scroll to the bottom for the most updated information, as well as check out the comments to really get into the Lily Drone discussion!
Click here to go to the New Info About The Lily Drone & Comments Section
We had a complete article about drones that follow you and you will love them for it. And for two of those projects – the Hexo+ and Airdog (NOW AVAILABLE)-, talking future tense is still the case as they have yet to start shipping although our post dates back to October of last year. Airdog is actually over a year late now, but hey, that’s just something you have to factor in when you opt in for a Kickstarter project (Airdog is shipping now).
What you do in this case is you fund the development of a startup instead of buying a product. This does not mean that you will surely lose your investment if you fund a crowdfunding project. If the startup itself is successful, you might just get a great product for price that is really favorable compared to the market value. If you would like to skip these kinds of hurdles, you can always buy something on the market that is already shipping like the 3D Robotics Solo (for those of you who don’t want to wait for the lily!) where the older Iris+ has been offering the follow-me function since its inception.
Our Lily Drone Review
The all new Lily drone – that’s all the rage these days – is also built around a unique follow-me function but it’s not a Kickstarter project. It’s already in the pre-order phase so that gives us hope that the project is in a bit more advanced stage, so less likely to be delayed for years.
At the same time, checking the company out on Crunchbase shows that they have only raised $1M so far, but from quite prestigious investors such as the fund of the Winklevoss brothers. They are those guys who sued Facebook founder Mark Zuckerberg, claiming he stole their ConnectU idea to create the popular social networking site, and ultimately received $65 million. So these guys can open some doors for the Lily founders.
The Lily Drone Tech Specs
Camera
The Lily Drone is equipped with an 1080p HD camera, but the setback could be that there is no camera stabilization available. So you can see amazing shots in the video below, but the key is to use it in wind free conditions. At the same time, taking stills is also lots of fun.
Here are the quantitative specs:
- • Video Resolution: 1080p 60 fps / 720p 120 fps
- • Video FOV: 94º
- • Video Format: H.264 codec, .mp4 file format
- • Photo Resolution: 12 MP
- • Digital gimballing
- • Image stabilization
- • Fixed focus
- • Built-in Lithium-Ion Battery
- • 20 min of flight time
- • Charging via 5A charger
- • 2-hour charge time
Lily Drone Flight Specs
What’s Great About the Lily Follow Me Drone?
I personally love the form factor, the way it works in the videos (hope it turns out in that way in production also) and the general concept of this new little fella. Being waterproof is also great, I watched the video before I realized that feature is there and my heart skipped when they tossed it into to creek.
What’s Not So Great About the Lily Camera Drone?
Ok, I admit: I got excited about drone projects before that have yet to materialize. I also like the Lily drone, but there are a few things that make me worried about it and the entire “movement” of follow me drones. Here they are:
Lily Camera Review
There are a variety of things I don’t like about the Lily Camera. At this price point it should be a better resolution and have other features. Definitely it’s interesting to see all the features that it offers, but without a camera that can take a great shot it’s not going to make people very happy.
No Camera Stabilization
The Lily drone does not have any camera stabilization. The last drone I had was an AR Drone years ago and did not like the footage coming out of it. The key is using it in wind free conditions, but at the same time if you ski or do rafting, chances are you move fast. This is a serious drawback for the Lily camera.
No Obstacle Avoidance
The Lily drone – and any other follow-me drone for that matter – lacks obstacle avoidance. I am always wondering what happens if you want to use them to follow you anywhere other than an open field. Snowboarding down the slopes where there are trees on both sides seems to be impossible to me. Unless I am missing something.
No Transmitter
There is no transmitter or any other form of control over the Lily drone, so it’s hard to imagine what happens in case of an emergency.
Flight Time
The 20 minute flight time is pretty standard for RTF drones, but there is a major limitation. You can not swap batteries. So you use the Lily for 20 minutes and than you have to pack it up. To me, this would be something that would be hard to put up with.
Lily Drone Price
The Lily Drone is available for pre order at $799.00 but supposedly when IF it’s ever produced the price will jump up to around $1000.00 for post release sales.
My Opinion
In general, I still think the Lily is a fun concept and I hope it will materialize. At the same time, a 20 min flight time – fun filled as it can be – is a bit skim to justify the full price of $1000 if and when it starts shipping. It can only be a second quad if you are into the hobby or something to replace a family pocket camera and this investment is a bit steep for both these purposes.
So should you go ahead and pre-order a Lily drone? Hard to say. If you are ready take some risk and fork out $499 right away, you might just get lucky get and amazing flying pocket cam that’s even water proof and follows you.
Check out the video:
Updated News on The Lily Drone Scam
As you can tell by the comments at the bottom of this page, there is a quite a discussion going on about the Lily drone and if it’s ever going to ship. People have gone so far as to ask if it’s all been a scam and they’re run off with the pre order money of their original shoppers.
For a Drone that has supposedly received 34 million dollars worth of pre orders, there sure are a lot of doubts about whether it will ever appear!
We don’t have all the answers but we can confirm a few things. There’s been a lot of talk about an Indiegogo Campaign that was created and appears to be for the Lily follow me Drone. We’ve checked into this and according to the company, this page is fraudulent and does not actually represent the Lily Drone.
An Update from Kelly Coyne PR for Lily.
Source: -SUAS News.
“The official Lily Camera is available for pre-order exclusively from our website, www.lily.camera. We did not partner with any crowdfunding platforms such as Indiegogo or Kickstarter for our pre-order campaign. Several months ago, a fake page popped up on Indiegogo.
We have been in touch with Indiegogo regarding this, and they are actively investigating the fraudulent campaign. There is no connection between our company and this Indiegogo account.
Since our pre-order launch in May 2015, several fake websites have popped up, including one with claims to sell Lily stock. We ask all current and future Lily customers to not attempt to purchase any product (or stock) from anywhere other than www.lily.camera.”
Alltogether the news coming out about the Lily Drone is discouraging. The blog doesn’t seem to be as up to date as it should on their site, they seem to be testing things that appear to put them way behind schedule, and no one can get there hands on one!
Lily Camera Drone…. What are you doing, where are you? This isn’t the way to treat all the customers who came out and pre ordered you because of your heavy marketing push.
If you’re thinking about buying a lily drone, we suggest you wait and see what happens. Tons of people out there have pre ordered and have been upset about the constant delays in actual production with the Lily Camera drone, and the cost of the Lily drone is a big chunk of change, so our bet is to just Wait and See!
You’re all welcome to comment below, and any new information about this would be great!!
Kennedy Martinez
kennedy@dronethusiast.comKennedy Martinez is a resident writer who joined Dronethusiast at the beginning of 2019. She has years of experience reviewing drones and other tech products. When it comes to flying drones, Kennedy loves the ability to create artistic videos from a unique point of view. Kennedy enjoys researching new drones and other exciting products that are available to consumers which is why she is committed to creating the best buyer's guides for our readers.
They havent responded to any of my emails
What did you write them about?
+EUGENE GEYL….Same with me…..I’ve sent in my $499 a long time ago….now they don’t respond. This is not encouraging.
I have had 2 on order for almost 2 years. Sent many emails without a reply. This is not looking good. Does anyone know who we can contact about this. Please contact me with info.
I knew something was wrong in January 1 I emailed them never got a reply I had sent them a few emails in December they got back to me the next day. Now I’m reading their entire video was a scam using a DJI and gopro. The SF DA office filed a lawsuit against them.
i am from Asia and had purchased the lily camera through pre-order mid of 2015. now stuck with this delivery issues from lily. Is there a way for us to escalate to the US government agencies for helps ? I do not see a good way in getting my $$ back as they have been kept quite since last year.
Did you get any where.? I had two on order as well.
No hope for me in Australia. Ordered in mid 2015, numerous emails to the company and nothing in reply. No facebook replies either… so much for supporting a great idea and concept… i’ll never make that mistake again…
Im in Australia also and keep getting the same generic response email. Bloody annoying.
I’ve emailed the company multiple times after the refund email came through but haven’t heard anything from them. This is starting to become really annoying im about ready to file claim with the small claims court.
count me in w/ u
these guys are crooks….we are screwed. I never hear from them
1
Interesting product! Looks like cool technology! I see many possible issues! The least of which is the VLOS (visual line of site) operational requirement for UAV’s!
A client of mine is very interested but I counselled caution and a wait and see attitude!
VLOS is not a major issue here. Don’t think it will go very far from you.
Although the idea of a flying camera is cool, users need to be very careful with the current FAA small UAE laws which could render this product useless. Besides the required registration, people are not allowed to fly a drone over others . Many city parks and local areas have also banned drones flying these days. If you take this drone like a flying camera as advertised, chances are that you would violate the FAA rules and face the consequences
I actually emailed the lily company and what I got was a door in the face! I will not be buying a product from a company that has no credentials then on top of that comes across rude,for a person with tons of friends actor and producer,I am disappointed and will be purchasing something else besides the lily!
Ordered like a sucker. wrote several E-mails asking if they even received my order. tried to cancel my order. Nothing. Silence. $500 bones out the door. there is no phone number nothing.
Yeah, that was our concern too. Way too many over promising projects that never materialize. Hope that you will get something. Maybe you could try sending emails to the Winkelvoss guys, their investors. 🙂
I ordered and i think its a big lie…they told me i will get it next summer….this whole thing seems wrong, there is no address , no contact number…..
Sorry to hear that you are disillusioned. I thought this could be happening when I wrote the article. Everyone was so excited about it, but there are so many such projects that over promise and than never deliver. Best would be to try to retrieve you payment somehow if you can.
Any updates that you hear? It’s interesting, when you look at the reviews of other top drones on Amazon. There area always a bunch of failures, even for the best: “My X just descended, on it’s own, into a lake, company will refund for drone but not GoPro…” “Like yours, my X just flew off full speed into my garage, on it’s own.” Etc. I wonder if all of these developers are struggling with random failures that are 1. hard to figure out, 2. other drone companies just accept as part of doing business. Put another way, in Amazon reviews, for some of the drones, you can have 15 beautiful five star reviews, and then another guy, who writes in and has had some terrible experience with uncontrolled behavior.
i purchased a lilly and they have got back to me via email twice now they have been working on a software glitch according to the email I sure hope I haven’t been taken for a ride or I will sue them for sure
Lily was a good idea when it was first thought of but most drones have follow me and are much more controllable, by the time it is released it will be out of date with most new drones being able to film in 4k, the first worrying thing was the test video of the early prototype which didn’t work or look anything like the one in the promo video, we the consumer’s have been duped by a nice looking video and what is seeming to be an empty promise.
With Gopro launch a drone this year that would be a better choice and a safer one.
It seems there has been some of this going around, promotional videos creating an expectation that the finalized or prototyped product is not living up to, like we talked about a few days ago with the ONAGO https://www.facebook.com/dronethusiast/timeline couple articles back we spoke about the ONAGO tiny drone on facebook 🙂
My mom ordered one and gets letters updating her about the changes and when it will be delivered
This is the biggest joke I’ve ever seen! I have 2 Yuneec Q500 4k quads I picked up in February 2016. Yuneec and dji have both come out with new models that include obstacle avoidance. My point though, both of my summer 2015 models have follow me/watch me feature and image stabilization. Furthermore, my quads cost about $100 less, and you can buy extra batteries so you can come down and take off again as much as your battery budget allows. No, I don’t work at Yuneec, but reading this article and the comments made me feel obligated to say something.
Do not invest in this. It’s got Winklepiss all over it.
I did order the Lily camera in May 2015 for promised delivery in Feb 2016. Now it’s late July and I tried to cancel my order because the camera does not seem to materialize. At first they promised to fully refund but after two weeks of Email back and forth they deflected the issue to their sales partner ‘Tilt’. I am not sure if I’ll ever get my money back.
Did u get ur refund, I’m having the same problen
I Just initiated a request for a refund on 1/5/2017 and got an automated response of receipt of my email on an email that that had been a previous support ticket confirming my preorder was duly noted and recorded in their records. I became concerned about the viability of them delivering on their product after noting their last daily blog entry is dated 12/13/2016 and that they are not present at CES in Las Vegas as an exhibitor. Very strange if they are supposedly very close to releasing their production model! They made a big splash at last years CES and should have been poised at this years CES to promote their almost finished product!!!
Well, I asked for guarantees about the product payment, and they banned me form their facebook, so I am pretty sure it is a SCAM. In the main time you can check their FB, it is still full of complainings.
I pre purchased mine 9/1/2015 and have only had a couple updates about how the R/D was going but nothing about a delivery date. My e-receipt is no longer available in my inbox, I’m out a thousand dollars. PT Barnum said” there is a sucker born every minute”.
TBH gotta give props to them this is the most well hidden scam I have ever seen.
I purchased mine in 2015 and I have tried over ten times to get an answer from these crooks but they keep lying and giving excuses for not delivering. I’d like to meet them face to face but they won’t give you there addresses either. I will meet up with that dude in the video though and we will see if he will do the right thing or not.
I’ve been requesting a refund with no response…
I ordered dec. 2015. nothing as of yet. I’m filing a complaint with my credit card.
I purchased the Lily Drone for my boyfriend March 2015. They keep having delay after delay, giving poor excuses for non-production & delivery. I received this email from suport@lilycamera.com 8/14/2015 “Warranty Update – We’d like to highlight some important changes that landed in our warranty policy this week. Most notably, we’re pleased to extend a 30 Day Worry Free Guarantee on your Lily purchase. Our product also comes with a Limited One Year Warranty from the original date of delivery. Click the link below for full terms on each of these policies.” I received this one 10/12/16 “Greetings U.S. Customers!
Good news: your delivery date is approaching. That means it’s time to collect your shipping address. U.S. pre-orders will begin shipping in December 2016. We’ll keep you updated with specifics on your delivery window as soon as your shipping date is confirmed.
Provide Your Shipping Address
In the meantime, don’t hesitate to reach out to our support team with any questions about shipping addresses. We’re so excited to get your Lily Camera in your hands!
-Team Lily”. I got so fed up with then, I finally sent them an email to cancel and refund my order. This is what they sent me ”
Olivia (Lily)
Jan 5, 16:04 MST
Dear Customer,
We acknowledge your request for a refund of your purchase. Due to the large number of refunds requested, it may take several weeks to return your funds. At this time you do not need to take any action as we will refund your monies to the credit card used for the original transaction. If that card is unavailable, Lily will contact you for additional information so we can provide a refund either by PayPal or by check. At this time, you do not need to take any additional action, we will begin the refund process on your behalf.
Thank you!
Olivia
Lily Customer Experience”.
Well, I guess I’m not the only one who is fed up with Lily Camera. Why can’t they be honest about their company and claim that their product doesn’t work? I hope they get sued by someone. Someone had a dream to build a cool looking drone and failed and took everybody’s money! F-A-I-L-U-R-E!!
I was one of the very early pre-orders, well over a year ago. After about 3-4 months, I started having serious doubts about their ability to pull it off. On top of that, there are much better drones with similar and MORE capabilities. Fortunatley, I managed to get a refund. Thank goodness I requested it before everyone else jumped ship. You may have a hard time getting your money back now.
Someone please go knock on their door.
Lily Robotics
374 Harriet St
San Francisco, CA 94103
Contact: Antoine Balaresque
Title: Chief Executive Officer
Phone: 415-633-6407
Wish I could say I am surprised. Only those morons could piss away $14M in seed and $35M in preorders.
I think no one will be receiving a refund.
Has anyone called them at this number?? Or knocked on their door??
Tuesday, February 28, 2017
I will be up in SF in the next 2 weeks. I will knock on their door.
Did you find anyone at their door when you knocked?
I ordered over a year ago and have now applied for a refund. No news yet…
ordered when they first showed up on FB, I’ve emailed asking for a refund but no response, what to do next??
No refund , no response
I pre-ordered in July 2015. They confirmed my shipping information in October 6016. The last I was told they would ship in December 2016. Nothing.
They are hard to contact. The only contact info they seem to publish are a couple of email addresses. I’m getting no replies when I try them. The phone numbers I’ve been able to find are 415-633-6407 and 415-915-4594. I’ve left voice messages with both numbers. No replies yet.
I’ve been somewhat suspicious for some time now, what with delay after delay but at least Lily kept us “informed.” Until now? I’m really wondering now if I’ve been ripped off. To me, as of now it appears they’ve done a runner. Disappeared. Probably to some beautiful remote desert island complete with $34 million mansion.
ordered when they first showed up on FB, I’ve emailed asking for a refund but no response, what to do next??
I’m a US June 2015 pre-order customer and I received an email tonight saying they’re “planning to wind down the company and offer refunds to customers”, citing inability to secure financing for their manufacturing line.
They sent an email: Lily camera is over. The end. Wait 60 days for refunds.
I pre-ordered one of these when they did their marketing push in 2015. I was getting regular email updates for a while, then they dried up. I kind of lost hope when they went quiet and their tech updates showed trivial problems holding up the build. It seems that they are now winding up the business. I got an email from them on the 11th June 2017 saying:
“The Adventure Comes to an End
Dear Lily community,
Antoine and Henry here from the Lily team. When Lily set out on the journey to create a flying camera over 3 years ago, we were determined to develop and deliver a product that would exceed your expectations.
In the past year, the Lily family has had many ups and downs. We have been delighted by the steady advancements in the quality of our product and have received great feedback from our Beta program. At the same time, we have been racing against a clock of ever-diminishing funds. Over the past few months, we have tried to secure financing in order to unlock our manufacturing line and ship our first units – but have been unable to do this. As a result, we are deeply saddened to say that we are planning to wind down the company and offer refunds to customers (details below).
We want to thank you for sticking with us and believing in us during this time. Our community was the drive that kept us going even as circumstances became more and more difficult. Your encouraging words through our forums and in your emails gave us hope and the energy we needed to keep fighting.
Before we sign off, we want to thank all the people who have worked at Lily, who have partnered with us, and who have invested in us. Thank you for giving your all, nights, weekends and holidays, in the effort to deliver a great product.
After so much hard work, we are sad to see this adventure come to an end. We are very sorry and disappointed that we will not be able to deliver your flying camera, and are incredibly grateful for your support as a pre-order customer. Thank you for believing in our vision and giving us the opportunity to get this far. We hope our contribution will help pave the way for the exciting future of our industry.
Sincerely,
Antoine and Henry
Lily Founders”
so I guess $37m of funding has been spanked away on a nice lifestyle for the last two years and a couple of promo videos.
I never got an email from Lily… I guess I have to wait for a refund or nag them like my ex wife did..
I requested a refund on Jan. 5th, 2017 and it was refunded to my card on Jan. 9th!
It would seem that they indeed left the pre-order funds untouched. Underfunding research and development is a real killer. I think they were perceived by their investors as too far behind the 8 ball relative to the existing technology that is already on the market. How can a drug store compete with a pharmaceutical company in developing the next best cold medicine? Bummer, I had big plans for my 5 Lily Cameras that I had pre-ordered!
Not trying to be an ass, but this is the only successful refund I have read about, most of us will have a different credit card and require mailed refunds, why 60 days wait? If they have $35m in the bank why can’t they get preorders built? Actual production cost is low in China, they must have 50,000-60,000 to produce based on an average of their $500-800 ($900?) Preorder price. I would assume if the money was set aside it’s purpose was to build the actual equipment, and now that they are embroiled in a lawsuit perhaps the lawyers can get our money instead?
Point being, it wouldn’t be hard for an employee or friend or the lily team to claim they received a refund. I had really high hopes for this one, evendors if it wasn’t the same as the competition.
I think the Lily camera was not yet ready for final production due to unresolved technical issues that, if released, would have been a guaranteed disaster. I think, plain and simple, they were under funded and because the R&D was not done in China alongside their manufacturing partner, but rather state side where the cost of engineering talent, testing infrastructure, and component sourcing are vastly more expensive.
I think we would have seen a completely different out come if the two co-founders had adopted a business model where they moved to China and used their 15 million to partner with a local R&D team from one of the many companies that are setup to develop drone technology and just share some of the equity in their company.
Bullshit
Anyone even think about the monetary interest they just made off your 45million? @ 4% for 12 months, they just made 1.8million. Pretty close to the definition of a “Ponsey scheme”. I think you should be getting more than just a refund…
What am I suppose to do if I don’t have the card I used to order my Lily? How do I get my refund? They don’t have a number to reach them!
The Lily email announcement contains a link to a form under those circumstances.
“If the card you used is expired, please fill out this form so we can work with you on providing a refund by other means (e.g., PayPal or check).”
https://docs.google.com/forms/d/e/1FAIpQLSeR7wBVy3-XqjgwzWmjVTqKaRBtm1gAQ0SLVGZyrQA0GOJEoQ/viewform?mc_cid=1b2f9b1865&mc_eid=d043e75085
My personal experience with Lily Robotics before the release of their email announcement was positive. I requested a refund on 1/5/17 and it appeared on my card on 1/9/17.
I, however, chose not to be confrontational and gave my reason for the refund was due to a recent family emergency. But the real reason was based on the sudden cessation of their Product Updates Blog entries after 12/13/16 and the fact that Lily Robotics was not an exhibitor at the The Consumer Electronics Show, “CES” in Las Vegas this year. That was a huge RED FLAG and I immediately initiated my plans on how I was going to approach requesting a refund. I had a huge stake in getting my money back because I had pre-ordered 5 Lily Cameras to the tune of $3,595 back in September 2015. I got back $3,585. I was shorted $10 and I’m hoping it was a clerical error rather than some nefarious motive to help fund the refund process due to a lack of monetary resources. My two emails inquiring about the discrepancy have gone unanswered.
Dwight, the link in my email has never worked. i have tried many times. could you send me the link?
I used a different card when I purchased Lily how do I get my refund
I never received any email from them regarding my order. I emailed them with no response ! What should I do?
Does somebody knows what’s happening with refunds as of 1-29-17 ?
Is there a form that you have to fill out ?
Same here i have messaged them repeatedly without any responses from their end….I think we will not be receiving a refund and by all means they could already be long gone…
They sent me an email offering the refund with a form to complete. I filled it out and received credit back on my credit card within a few days.
Yep ordered 2, haven’t told my mate yet that there down, I have had to go down the route of giving Pay pal info because my card ran out , I mean who expected to wait 2 years lol, money back , think not , more chance of winning lottery, but !,, hey ho,the old saying is , ya can run but ya carn’t hide , 😉
Hey everyone let’s all just file a class action law suit and let the law find these online thieves I’ll leave my email if anyone has any sudgestions on how we can start a motion to sue Lilly and get our money back. I’m gonna call some lawyers tomorrow because I have proof I ordered one etc
Be patient. 60 days they promised. We’re now day 20th…..this company had the best intentions, but regrettably they failed. Please give them some time to do the refunds. Relax…..
It’s kinda difficult not to get all worked up thinking that my money is gone. With your comment that it’s still early in the refund process, makes me a bit more, well.. “Relaxed”.
Thx
Still waiting for my refund , I signed up March 2015 .. filled in a form for Paypal refund ! No confirmation or response from Lily .. I just wait ? Been a month now .. let’s see
I payed for my lilly cam £399 in 2015 sent emails no reply not good and not happy
Hello please can I have my refund as it was for my son’s twenty first two years ago and I’m a single parent thankyou
I filled out the form right after I got the email and have not received a check. I never received any confirmation that they received my request either. I have sent a few emails to them ( support@lily.camera ) and even posted on the FB site a few times. Crickets!!!
i made pre order on june 2015. after feb 2016 on a first delay they made. i have doubts n suspecious on the product delays. but i keep on my trust to lily team as they promised to deliver soon the products again. so i not raise hand to request for refund yet. up to date im still waiting for refund hope to get it soon. praying to god. i noted the delays of release the product will make harder to compete with other product features and being the old technology group. from shammugasamy@yahoo.com
Has anyone received any refunds yet?? If so, please post here! I’m in the same boat, requested my refund in December, received email about using paypal or check since my old card was no longer valid (expired, have new card). Gave them paypal info, no response. Sent another email demanding check with mailing address, still no response. The least they could do is reply to emails or put out another public announcement. There’s no way they are stupid enough to think they will get away with stealing $35M in pre-order money. This should be in the national news!
I received a refund but was shorted $10. My post is above. I’m thinking that quite possibly that most, if not all, pre-order customers probably started sending emails. And quite possibly, the shear volume of many multiple attempts to solicit a response from 60,000 irate people has overwhelmed what meager staff may still be on the payroll to process the refunds. Their email announcement said to allow 60 days. At this point, it’s not a stretch to think that is not entirely unreasonable. Just a thought, though. And the refund that I received on Jan. 9, 2017 to my card was $3,585. There are a few others in previous posts that said they had gotten refunds, as well. I truly hope that the founders of Lily Robotics did not touch their pot of gold and will eventually get everybody caught up. On the other hand, if one becomes desperate enough to keep the company afloat that they violate the trust of their pre-order customers and dipped into their $35 million stash, well then we will be reading about their day in court on multiple criminal charges. I wish you folks all the best. This will be my last post.
I have not received a refund yet. my CC i used is now so i tried the Form and get errors. I Have tried email, FB and twitter and they have not responded to one message. does anyone have a phone # for them? or a contact that actually works?
Wow – Nice to know people are receiving refunds. I’m still hoping for mine as well.
So how do I get my confirmation ID sent to me so I can get my refund.. My credit card has not been credited yet..
I’m pretty annoyed with the Lilly team as they sent me out an email saying they would refund all buyers with in 14 days of the email it’s now been over a month with yet no reply we clearly all have been scammed I’m not happy!
Hi I just heard that the company is folding up and issuing refunds for the money we paid for it. I am Sean Donohue, I paid on a visa card that I do not have anymore. How the hell do i get the $900us that I spent last summer?
I also do not remember getting a confirmation # also.. I just got the charge on my visa.
I still got no refund. My credit card number is the same. They dont answer emails anymore.
Can anybody tell me where i can find the transaction number? I dont know where ty find the transaction number for buying lily.
So i can try the refund form.
The transaction number can be found on the purchase confirmation email Lily sent you on the day of your purchase, if you still have that email, that is…
I exidently deleted all my mails 2 Years ago 🙁
As of today 2/22/17 and after multiple correspondences with Lily and Tilt, the company who hosted the crowd funding for them I still have not gotten a refund. After not getting any response from Lily I started trying to get Tilt to pay some attention. They finally told me they had issued me a check, which never came, then when I informed them it never came, they told me they would stop payment and send another, it also never came. And now Tilt nor Lily return any of my emails. I’m considering legal action at this point, even though it’s a small sum compared to the 36 million-sih they raised we consumers deserve our money back.
Still waiting for my refund, and getting very sad at the prospect of not getting it back…any suggestions welcome… I have had to go the PayPal route as credit card used two years ago now expired.
Hey folks, for what’s it worth, I was just thinking that the real reason why you are not hearing from Lily or receiving any refunds is because they were shut down and raided by police, and computers confiscated in support of the criminal investigation!
Long story short, we who received refunds got them before the raid occurred about a month ago. Everyone else will have to wait until this mess works it way out through the criminal system and what ever funds are ultimately available for restitution back to the pre-order community. It will probably be a lengthy wait and only some lessor amount of money may be disbursed at the conclusion of the lawsuit and criminal trial.
hello I’m trying to get a hold of the lily support team Cuz I got lock out of my email address and also got another debit card but I still have the same bank account. I made the order on may 31 posted on Jun 2015 I cancelled the order on September of this year before they made the announcement So my concern is how am I going to get a hold of the lily support team to get that refund and if they can respond through this email address.
I had a personal phone conversation with Antoine 18 months ago. Seemed like an earnest decent guy. Very disappointing. Over their heads I suppose. Technically brilliant maybe, but over-ambitious and not quite mature business-wize. I have gotten no response and would like my money returned as originally promised. If anyone is filing a class-action I will join it thanks. Mark Hevesh
Did this happen yet? Class action?
Has anyone received a refund yet?
I know I have not….
I am also still waiting for my refund. At this point, I just hope I get my money back. If they touched the pre-order funds, then they should be sent to jail.
I paid $500 and asked for a refund when they didn’t deliver after the first 12 months when they initially promised to deliver… lily replied with yes no problem you can have your money back we don’t need it …. but even then 2 years ago they wouldn’t pay, they are crooks ! In Australia we used to hang them, like most of the colony country’s , we should Lynch the founders don’t talk about Lilly repaying you we want Antoine Balaresque and Henry Bradlow, the founders should refund the money or pay the price of their fraud and go to jail.
Gutted was so excited
Was this a scam right from Day1? I live in the U.K., do theUSA have a fraud squad who could investigate this scam?
have not received my refund yet either. Thinking about reaching out to the San Francisco District attorney office
There has to be some evidence trail of the so-called “raid” of this company. Does anyone have any supporting evidence. I hate to admit it but i think we are out the cash.
“Company Overview
On February 27, 2017, Lily Robotics, Inc. filed a voluntary petition for reorganization under Chapter 11 in the US Bankruptcy Court for the District of Delaware.
We’re all unsecured creditors. Don’t expect any credit/refunds.
Day 61 since I received the email that refunds would be processed in the next 60 days. I have not received a refund. If there is a class action suit being filed, please include me. Thank you. ~R Canotal~
Received an email from their attorneys regarding chap 11 this morning. Leaves a bad taste and makes one hesitant to fund a crowd-sourced type endeavour in the future
some one please explain me about this chapter 11 thing. I just received a notice from Prime Clerk LLC on behalf of Lily Robotics, Inc. . What hapens now? where is my money?
It is time to get the authorities involved. It looks like we were all taken and it is clear that the plan was for them to run with our money. These guys should be prosecuted.
Got email from prime clerk today. Refund semes to go on.
https://cases.primeclerk.com/lilyrobotics/Home-SubmitInquiry
I had faith in this company and sent $500 up front! All I want is the money I sent you guys.
You have my return refund info, just take care of your dream that didn’t pan out and return the money that I work very hard for, no doubt you guys did the best you could but damn we work hard too.
I will proceed with legal action if you guys don’t fulfill your obligations!
When I submitted the refund request at Prime Clerk I received “504 error”. I emailed them at lilycustomers@primeclerk.com and lilyroboticsinfo@primeclerk.com with “Return Receipt”. I got about 8 “Read” from different emails YET no one has responded to my query regarding the 504 error.
Did anyone else experience a “504” error code?
I there any class action law suit that i can join from germany?
i will be happy to join for any class action
Guys, I have had one run in with the chinese and will never make that mistake again. Do your homework and buy from companies here in America that have the product in stock. You have a great deal more pull with American companies than you will with crooked chinese. You will alway have the UCC.
I think the problem is with any business running in a country that knows there are no consequences if they don’t fulfill their end of the bargain. Whether it’s for drones or any other product, I’m extra cautious these days when backing any products online. Many of the projects on sites like Kickstarter end up being complete scams or at the very least poorly managed.
Today i got my money back. I used the prime cleark refund process.
Thy prime cleark