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Lily Camera Drone – Email Explaining They’re Closing Shop & Giving Refunds

Update 1/12/2017

Lily Camera Sends Email To All Buyers – Closing Up Shop Refunds in 60 Days

Last night an email was released to supporters of the Lily Drone:

Antoine and Henry here from the Lily team. When Lily set out on the journey to create a flying camera over three years ago, we were determined to develop and deliver a product that would exceed your expectations.

In the past year, the Lily family has had many ups and downs. We have been delighted by the steady advancements in the quality of our product and have received great feedback from our Beta program. At the same time, we have been racing against a clock of ever-diminishing funds. Over the past few months, we have tried to secure financing in order to unlock our manufacturing line and ship our first units – but have been unable to do this. As a result, we are deeply saddened to say that we are planning to wind down the company and offer refunds to customers (details below).

Antoine Balaresque with flying Lily DroneWe want to thank you for sticking with us and believing in us during this time. Our community was the drive that kept us going even as circumstances became more and more difficult. Your encouraging words through our forums and in your emails gave us hope and the energy we needed to keep fighting.

Before we sign off, we want to thank all the people who have worked at Lily, who have partnered with us, and who have invested in us. Thank you for giving your all, nights, weekends and holidays, in the effort to deliver a great product.

After so much hard work, we are sad to see this adventure come to an end. We are very sorry and disappointed that we will not be able to deliver your flying camera, and are incredibly grateful for your support as a pre-order customer. Thank you for believing in our vision and giving us the opportunity to get this far. We hope our contribution will help pave the way for the exciting future of our industry.

Lily Drone Refund Email

Refund Details:

Lily will be offering a refund to customers over the next 60 days. We will be initiating refunds to the payment card used for the original transaction (no action is required on your part; please allow 14 days for the refund to appear on your statement).

If the card you used is expired, please fill out this form so we can work with you on providing a refund by other means (e.g., PayPal or check).

Begin Original Article

lily-drone-review
We originally wrote this article in October of 2015, but since then quite a lot has happened so we’ve been updating it regularly to keep up with whats going on with the Lily Drone.

Scroll to the bottom for the most updated information, as well as check out the comments to really get into the Lily Drone discussion!

Click here to go to the New Info About The Lily Drone & Comments Section

We had a complete article about drones that follow you and you will love them for it. And for two of those projects – the Hexo+ and Airdog (NOW AVAILABLE)-, talking future tense is still the case as they have yet to start shipping although our post dates back to October of last year. Airdog is actually over a year late now, but hey, that’s just something you have to factor in when you opt in for a Kickstarter project (Airdog is shipping now).

lily drone with tracking device

What you do in this case is you fund the development of a startup instead of buying a product. This does not mean that you will surely lose your investment if you fund a crowdfunding project. If the startup itself is successful, you might just get a great product for price that is really favorable compared to the market value. If you would like to skip these kinds of hurdles, you can always buy something on the market that is already shipping like the 3D Robotics Solo (for those of you who don’t want to wait for the lily!) where the older Iris+ has been offering the follow-me function since its inception.

Our Lily Drone Review

The all new Lily drone – that’s all the rage these days – is also built around a unique follow-me function but it’s not a Kickstarter project. It’s already in the pre-order phase so that gives us hope that the project is in a bit more advanced stage, so less likely to be delayed for years.

At the same time, checking the company out on Crunchbase shows that they have only raised $1M so far, but from quite prestigious investors such as the fund of the Winklevoss brothers. They are those guys who sued Facebook founder Mark Zuckerberg, claiming he stole their ConnectU idea to create the popular social networking site, and ultimately received $65 million. So these guys can open some doors for the Lily founders.

The Lily Drone Tech Specs

Camera

The Lily Drone is equipped with an 1080p HD camera, but the setback could be that there is no camera stabilization available. So you can see amazing shots in the video below, but the key is to use it in wind free conditions. At the same time, taking stills is also lots of fun.

Here are the quantitative specs:

    lily-follow-me-drone

  • • Video Resolution: 1080p 60 fps / 720p 120 fps
  • • Video FOV: 94º
  • • Video Format: H.264 codec, .mp4 file format
  • • Photo Resolution: 12 MP
  • • Digital gimballing
  • • Image stabilization
  • • Fixed focus
  • • Built-in Lithium-Ion Battery
  • • 20 min of flight time
  • • Charging via 5A charger
  • • 2-hour charge time

Lily Drone Flight Specs

lily drone specifications

What’s Great About the Lily Follow Me Drone?

I personally love the form factor, the way it works in the videos (hope it turns out in that way in production also) and the general concept of this new little fella. Being waterproof is also great, I watched the video before I realized that feature is there and my heart skipped when they tossed it into to creek.
lily-camera-drone

What’s Not So Great About the Lily Camera Drone?

Ok, I admit: I got excited about drone projects before that have yet to materialize. I also like the Lily drone, but there are a few things that make me worried about it and the entire “movement” of follow me drones. Here they are:

Lily Camera Review

There are a variety of things I don’t like about the Lily Camera. At this price point it should be a better resolution and have other features. Definitely it’s interesting to see all the features that it offers, but without a camera that can take a great shot it’s not going to make people very happy.

No Camera Stabilization

The Lily drone does not have any camera stabilization. The last drone I had was an AR Drone years ago and did not like the footage coming out of it. The key is using it in wind free conditions, but at the same time if you ski or do rafting, chances are you move fast. This is a serious drawback for the Lily camera.

No Obstacle Avoidance

The Lily drone – and any other follow-me drone for that matter – lacks obstacle avoidance. I am always wondering what happens if you want to use them to follow you anywhere other than an open field. Snowboarding down the slopes where there are trees on both sides seems to be impossible to me. Unless I am missing something.

No Transmitter

There is no transmitter or any other form of control over the Lily drone, so it’s hard to imagine what happens in case of an emergency.

Flight Time

The 20 minute flight time is pretty standard for RTF drones, but there is a major limitation. You can not swap batteries. So you use the Lily for 20 minutes and than you have to pack it up. To me, this would be something that would be hard to put up with.

Lily Drone Price

The Lily Drone is available for pre order at $799.00 but supposedly when IF it’s ever produced the price will jump up to around $1000.00 for post release sales.

My Opinion

In general, I still think the Lily is a fun concept and I hope it will materialize. At the same time, a 20 min flight time – fun filled as it can be – is a bit skim to justify the full price of $1000 if and when it starts shipping. It can only be a second quad if you are into the hobby or something to replace a family pocket camera and this investment is a bit steep for both these purposes.

So should you go ahead and pre-order a Lily drone? Hard to say. If you are ready take some risk and fork out $499 right away, you might just get lucky get and amazing flying pocket cam that’s even water proof and follows you.

Check out the video:

Updated News on The Lily Drone Scam

As you can tell by the comments at the bottom of this page, there is a quite a discussion going on about the Lily drone and if it’s ever going to ship. People have gone so far as to ask if it’s all been a scam and they’re run off with the pre order money of their original shoppers.

For a Drone that has supposedly received 34 million dollars worth of pre orders, there sure are a lot of doubts about whether it will ever appear!

We don’t have all the answers but we can confirm a few things. There’s been a lot of talk about an Indiegogo Campaign that was created and appears to be for the Lily follow me Drone. We’ve checked into this and according to the company, this page is fraudulent and does not actually represent the Lily Drone.

An Update from Kelly Coyne PR for Lily.

Source: -SUAS News.

“The official Lily Camera is available for pre-order exclusively from our website, www.lily.camera. We did not partner with any crowdfunding platforms such as Indiegogo or Kickstarter for our pre-order campaign. Several months ago, a fake page popped up on Indiegogo.

We have been in touch with Indiegogo regarding this, and they are actively investigating the fraudulent campaign. There is no connection between our company and this Indiegogo account.

Since our pre-order launch in May 2015, several fake websites have popped up, including one with claims to sell Lily stock. We ask all current and future Lily customers to not attempt to purchase any product (or stock) from anywhere other than www.lily.camera.”

Alltogether the news coming out about the Lily Drone is discouraging. The blog doesn’t seem to be as up to date as it should on their site, they seem to be testing things that appear to put them way behind schedule, and no one can get there hands on one!

Lily Camera Drone…. What are you doing, where are you? This isn’t the way to treat all the customers who came out and pre ordered you because of your heavy marketing push.

If you’re thinking about buying a lily drone, we suggest you wait and see what happens. Tons of people out there have pre ordered and have been upset about the constant delays in actual production with the Lily Camera drone, and the cost of the Lily drone is a big chunk of change, so our bet is to just Wait and See!

You’re all welcome to comment below, and any new information about this would be great!!

Summary
Article Name
A Second Opinion on the Lily Drone
Description
The Lily drone is all the rage these days. It's a great concept, but should you just go ahead and pre-order one?
Author

41 comments

  1. They havent responded to any of my emails

    • What did you write them about?

    • +EUGENE GEYL….Same with me…..I’ve sent in my $499 a long time ago….now they don’t respond. This is not encouraging.

    • I have had 2 on order for almost 2 years. Sent many emails without a reply. This is not looking good. Does anyone know who we can contact about this. Please contact me with info.

      • I knew something was wrong in January 1 I emailed them never got a reply I had sent them a few emails in December they got back to me the next day. Now I’m reading their entire video was a scam using a DJI and gopro. The SF DA office filed a lawsuit against them.

  2. Interesting product! Looks like cool technology! I see many possible issues! The least of which is the VLOS (visual line of site) operational requirement for UAV’s!

    A client of mine is very interested but I counselled caution and a wait and see attitude!

    • VLOS is not a major issue here. Don’t think it will go very far from you.

    • Although the idea of a flying camera is cool, users need to be very careful with the current FAA small UAE laws which could render this product useless. Besides the required registration, people are not allowed to fly a drone over others . Many city parks and local areas have also banned drones flying these days. If you take this drone like a flying camera as advertised, chances are that you would violate the FAA rules and face the consequences

  3. I actually emailed the lily company and what I got was a door in the face! I will not be buying a product from a company that has no credentials then on top of that comes across rude,for a person with tons of friends actor and producer,I am disappointed and will be purchasing something else besides the lily!

  4. Ordered like a sucker. wrote several E-mails asking if they even received my order. tried to cancel my order. Nothing. Silence. $500 bones out the door. there is no phone number nothing.

    • Yeah, that was our concern too. Way too many over promising projects that never materialize. Hope that you will get something. Maybe you could try sending emails to the Winkelvoss guys, their investors. 🙂

  5. I ordered and i think its a big lie…they told me i will get it next summer….this whole thing seems wrong, there is no address , no contact number…..

    • Sorry to hear that you are disillusioned. I thought this could be happening when I wrote the article. Everyone was so excited about it, but there are so many such projects that over promise and than never deliver. Best would be to try to retrieve you payment somehow if you can.

  6. Any updates that you hear? It’s interesting, when you look at the reviews of other top drones on Amazon. There area always a bunch of failures, even for the best: “My X just descended, on it’s own, into a lake, company will refund for drone but not GoPro…” “Like yours, my X just flew off full speed into my garage, on it’s own.” Etc. I wonder if all of these developers are struggling with random failures that are 1. hard to figure out, 2. other drone companies just accept as part of doing business. Put another way, in Amazon reviews, for some of the drones, you can have 15 beautiful five star reviews, and then another guy, who writes in and has had some terrible experience with uncontrolled behavior.

  7. i purchased a lilly and they have got back to me via email twice now they have been working on a software glitch according to the email I sure hope I haven’t been taken for a ride or I will sue them for sure

  8. Lily was a good idea when it was first thought of but most drones have follow me and are much more controllable, by the time it is released it will be out of date with most new drones being able to film in 4k, the first worrying thing was the test video of the early prototype which didn’t work or look anything like the one in the promo video, we the consumer’s have been duped by a nice looking video and what is seeming to be an empty promise.

    With Gopro launch a drone this year that would be a better choice and a safer one.

  9. My mom ordered one and gets letters updating her about the changes and when it will be delivered

  10. This is the biggest joke I’ve ever seen! I have 2 Yuneec Q500 4k quads I picked up in February 2016. Yuneec and dji have both come out with new models that include obstacle avoidance. My point though, both of my summer 2015 models have follow me/watch me feature and image stabilization. Furthermore, my quads cost about $100 less, and you can buy extra batteries so you can come down and take off again as much as your battery budget allows. No, I don’t work at Yuneec, but reading this article and the comments made me feel obligated to say something.

    Do not invest in this. It’s got Winklepiss all over it.

  11. I did order the Lily camera in May 2015 for promised delivery in Feb 2016. Now it’s late July and I tried to cancel my order because the camera does not seem to materialize. At first they promised to fully refund but after two weeks of Email back and forth they deflected the issue to their sales partner ‘Tilt’. I am not sure if I’ll ever get my money back.

    • Did u get ur refund, I’m having the same problen

      • I Just initiated a request for a refund on 1/5/2017 and got an automated response of receipt of my email on an email that that had been a previous support ticket confirming my preorder was duly noted and recorded in their records. I became concerned about the viability of them delivering on their product after noting their last daily blog entry is dated 12/13/2016 and that they are not present at CES in Las Vegas as an exhibitor. Very strange if they are supposedly very close to releasing their production model! They made a big splash at last years CES and should have been poised at this years CES to promote their almost finished product!!!

  12. Well, I asked for guarantees about the product payment, and they banned me form their facebook, so I am pretty sure it is a SCAM. In the main time you can check their FB, it is still full of complainings.

  13. I pre purchased mine 9/1/2015 and have only had a couple updates about how the R/D was going but nothing about a delivery date. My e-receipt is no longer available in my inbox, I’m out a thousand dollars. PT Barnum said” there is a sucker born every minute”.

  14. TBH gotta give props to them this is the most well hidden scam I have ever seen.

  15. I purchased mine in 2015 and I have tried over ten times to get an answer from these crooks but they keep lying and giving excuses for not delivering. I’d like to meet them face to face but they won’t give you there addresses either. I will meet up with that dude in the video though and we will see if he will do the right thing or not.

  16. I ordered dec. 2015. nothing as of yet. I’m filing a complaint with my credit card.

  17. I purchased the Lily Drone for my boyfriend March 2015. They keep having delay after delay, giving poor excuses for non-production & delivery. I received this email from [email protected] 8/14/2015 “Warranty Update – We’d like to highlight some important changes that landed in our warranty policy this week. Most notably, we’re pleased to extend a 30 Day Worry Free Guarantee on your Lily purchase. Our product also comes with a Limited One Year Warranty from the original date of delivery. Click the link below for full terms on each of these policies.” I received this one 10/12/16 “Greetings U.S. Customers!

    Good news: your delivery date is approaching. That means it’s time to collect your shipping address. U.S. pre-orders will begin shipping in December 2016. We’ll keep you updated with specifics on your delivery window as soon as your shipping date is confirmed.

    Provide Your Shipping Address
    In the meantime, don’t hesitate to reach out to our support team with any questions about shipping addresses. We’re so excited to get your Lily Camera in your hands!

    -Team Lily”. I got so fed up with then, I finally sent them an email to cancel and refund my order. This is what they sent me ”
    Olivia (Lily)
    Jan 5, 16:04 MST

    Dear Customer,

    We acknowledge your request for a refund of your purchase. Due to the large number of refunds requested, it may take several weeks to return your funds. At this time you do not need to take any action as we will refund your monies to the credit card used for the original transaction. If that card is unavailable, Lily will contact you for additional information so we can provide a refund either by PayPal or by check. At this time, you do not need to take any additional action, we will begin the refund process on your behalf.
    Thank you!
    Olivia
    Lily Customer Experience”.
    Well, I guess I’m not the only one who is fed up with Lily Camera. Why can’t they be honest about their company and claim that their product doesn’t work? I hope they get sued by someone. Someone had a dream to build a cool looking drone and failed and took everybody’s money! F-A-I-L-U-R-E!!

  18. I was one of the very early pre-orders, well over a year ago. After about 3-4 months, I started having serious doubts about their ability to pull it off. On top of that, there are much better drones with similar and MORE capabilities. Fortunatley, I managed to get a refund. Thank goodness I requested it before everyone else jumped ship. You may have a hard time getting your money back now.

  19. Someone please go knock on their door.

    Lily Robotics
    374 Harriet St
    San Francisco, CA 94103

    Contact: Antoine Balaresque
    Title: Chief Executive Officer
    Phone: 415-633-6407

  20. I ordered over a year ago and have now applied for a refund. No news yet…

    • ordered when they first showed up on FB, I’ve emailed asking for a refund but no response, what to do next??
      No refund , no response

  21. I pre-ordered in July 2015. They confirmed my shipping information in October 6016. The last I was told they would ship in December 2016. Nothing.

    They are hard to contact. The only contact info they seem to publish are a couple of email addresses. I’m getting no replies when I try them. The phone numbers I’ve been able to find are 415-633-6407 and 415-915-4594. I’ve left voice messages with both numbers. No replies yet.

    I’ve been somewhat suspicious for some time now, what with delay after delay but at least Lily kept us “informed.” Until now? I’m really wondering now if I’ve been ripped off. To me, as of now it appears they’ve done a runner. Disappeared. Probably to some beautiful remote desert island complete with $34 million mansion.

  22. ordered when they first showed up on FB, I’ve emailed asking for a refund but no response, what to do next??

  23. I’m a US June 2015 pre-order customer and I received an email tonight saying they’re “planning to wind down the company and offer refunds to customers”, citing inability to secure financing for their manufacturing line.

  24. They sent an email: Lily camera is over. The end. Wait 60 days for refunds.

  25. I pre-ordered one of these when they did their marketing push in 2015. I was getting regular email updates for a while, then they dried up. I kind of lost hope when they went quiet and their tech updates showed trivial problems holding up the build. It seems that they are now winding up the business. I got an email from them on the 11th June 2017 saying:

    “The Adventure Comes to an End

    Dear Lily community,

    Antoine and Henry here from the Lily team. When Lily set out on the journey to create a flying camera over 3 years ago, we were determined to develop and deliver a product that would exceed your expectations.

    In the past year, the Lily family has had many ups and downs. We have been delighted by the steady advancements in the quality of our product and have received great feedback from our Beta program. At the same time, we have been racing against a clock of ever-diminishing funds. Over the past few months, we have tried to secure financing in order to unlock our manufacturing line and ship our first units – but have been unable to do this. As a result, we are deeply saddened to say that we are planning to wind down the company and offer refunds to customers (details below).

    We want to thank you for sticking with us and believing in us during this time. Our community was the drive that kept us going even as circumstances became more and more difficult. Your encouraging words through our forums and in your emails gave us hope and the energy we needed to keep fighting.

    Before we sign off, we want to thank all the people who have worked at Lily, who have partnered with us, and who have invested in us. Thank you for giving your all, nights, weekends and holidays, in the effort to deliver a great product.

    After so much hard work, we are sad to see this adventure come to an end. We are very sorry and disappointed that we will not be able to deliver your flying camera, and are incredibly grateful for your support as a pre-order customer. Thank you for believing in our vision and giving us the opportunity to get this far. We hope our contribution will help pave the way for the exciting future of our industry.

    Sincerely,
    Antoine and Henry
    Lily Founders”

    so I guess $37m of funding has been spanked away on a nice lifestyle for the last two years and a couple of promo videos.

  26. I requested a refund on Jan. 5th, 2017 and it was refunded to my card on Jan. 9th!
    It would seem that they indeed left the pre-order funds untouched. Underfunding research and development is a real killer. I think they were perceived by their investors as too far behind the 8 ball relative to the existing technology that is already on the market. How can a drug store compete with a pharmaceutical company in developing the next best cold medicine? Bummer, I had big plans for my 5 Lily Cameras that I had pre-ordered!

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